Privacy Policy

1. Who we are and what this policy covers

CEL Website Design LLC ("CEL", "we", "us") is a web design and development studio based at 200 W Scenic Drive, North Little Rock, Arkansas 72118. This Privacy Policy explains what information we collect when you visit celwebsitedesigns.com, submit one of our forms, create a client account, book a consultation, apply for a job, or use our LeadPitch software, and what we do with it.

It applies to this website and the services we provide. It does not apply to third-party websites, platforms, or apps that we link to or that you connect to your project, which have their own privacy policies.

By using this site or our services, you agree to this policy. If you do not agree, please do not use the site.

2. Information you give us

• Contact and inquiry details: your name, email address, phone number, business name, project type, budget, and the message you send us.
• Account details: your name, email address, and role on the account. Passwords are managed by our platform's authentication service and are never visible to us.
• Project and onboarding details: your business goals, target audience, brand colors, timelines, notes, and files you upload such as logos, photos, contracts, and resumes.
• Billing details: business name, billing contact, invoices, plan and purchase status, and the reference our payments provider issues for a transaction. Full card and bank numbers are entered on our payments provider's checkout and are never stored by us.
• Referral details: your name and email, and the name, business, and contact details of the client you refer.
• Employment details: the information you submit through our careers application and required disclosures, including the documents you upload.

3. Information we collect automatically

• Device and log information: IP address, browser type, operating system, pages viewed, and the date and time of your visit.
• Usage events: which pages, tools, and buttons are used, so we can see what works and where something breaks.
• Cookies and local storage: small files that keep you signed in, remember your preferences, and preserve drafts of forms you are filling in.

4. How we use your information

• To respond to inquiries, schedule consultations, and send quotes, invoices, and project updates.
• To build, host, deliver, and support the website or service you hired us for, including reviewing the files you send us.
• To operate and secure the site and client dashboard: authenticate you, keep accounts and files separated, prevent abuse, and troubleshoot errors.
• To process deposits, balances, subscriptions, and renewals, and to keep accounting and tax records.
• To review job applications and complete the disclosures and screening you authorize in the hiring process.
• To track referral submissions and pay out referral rewards.
• To improve our pages and tools by understanding which ones are used and which ones fail.
• To comply with the law, respond to lawful requests, and enforce our Terms of Agreement and Refund Policy.

5. Legal bases for processing

Where the law requires a legal basis for processing, we rely on: performance of a contract (building and delivering your project), our legitimate interests (running, securing, and improving our business), your consent (marketing emails and optional analytics), and legal obligation (tax, accounting, and lawful requests).

You can withdraw consent at any time by unsubscribing from marketing email or contacting us, without affecting work already completed.

6. Cookies and analytics

We use cookies and browser storage to keep you signed in, remember your preferences, and protect forms against abuse. We also use aggregate analytics to count visits and see which pages are useful; this data is reported in aggregate and is not used to build advertising profiles or follow you across other websites.

You can block or delete cookies in your browser settings. Blocking essential cookies will stop parts of the client dashboard from working.

7. Payments

Card payments are processed by our payments provider, Base44 Payments. We receive confirmation that a payment succeeded, the amount, the currency, and a reference or the last few digits of the payment method. We never see or store your full card number, CVV, or bank account number.

We keep invoices and receipts so we can service your account, meet tax and accounting obligations, and resolve billing questions.

8. Files you upload

Logos, photos, resumes, contracts, and project files you upload through our forms or your client dashboard are stored in private storage. They are reachable by you and by our team members who need them to deliver the work, and they are not publicly listed.

Some features intentionally store an image publicly so another service can fetch it — for example a marketplace listing photo or an ad creative. When that happens, anyone with the link can open the file, and we say so in the feature.

Please do not upload health records, government identification you have no right to share, or another person's confidential information without permission.

9. When we share information

We do not sell your personal information. We share only what is needed with the providers that run our business, listed below. We never publish your project details or uploaded files without your permission; completed work may appear in our portfolio unless you ask us in writing not to show it.

• Our hosting, database, authentication, and private file storage platform.
• Our payments provider, Base44 Payments, to process charges and refunds.
• Email, scheduling, and analytics providers that deliver messages and reports on our behalf.
• AI providers that generate text or images for features you choose to use.
• Professional advisers, and authorities where the law requires it or where disclosure is needed to protect rights, safety, or property.
• A buyer or successor in the event of a sale, merger, or transfer of the business, under the same privacy commitments.

10. How long we keep information

Inquiry and contact records are kept while we are working together and for a reasonable period afterward so we can answer questions about past work. Invoices, receipts, and tax records are kept as long as the law requires. Employment applications and disclosures are kept for as long as needed to evaluate and document the hiring decision, or longer where required by law.

Files you upload remain available in your dashboard unless you ask us to delete them. When a project file is closed, we remove uploaded files that we no longer need and are not required by law to keep.

11. Security

We use encryption in transit, role-based access controls, private storage for client uploads, and administrative review so that only the people who need a file can open it. No system is completely secure. If we learn of a breach that affects your information, we will notify you and the authorities where required, and explain what we are doing about it.

12. Your rights and choices

• Ask what personal information we hold about you, where it came from, and receive a copy.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your account information and uploaded files, subject to records we must keep by law.
• Ask us to restrict or object to certain processing, or to port your information to another service where the law provides that right.
• Unsubscribe from marketing email at any time using the link in the message. You will still receive essential project, billing, and account messages.
• Opt out of non-essential analytics where your region requires it.

13. Do-not-sell and targeted advertising

We do not sell personal information and we do not share it for cross-context behavioral advertising. If that ever changes, we will update this policy and give you a way to opt out before any such sharing begins.

14. Children's privacy

Our services are business tools and are not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has given us information, contact us and we will delete it.

15. Links to other sites

Our site links to partner and third-party sites, including our legal partner Jackie Hancock Law. We do not control those sites and are not responsible for their content or privacy practices. Review their policies before sharing information with them.

16. Changes to this policy

We may update this policy as our services change. The version published on this page, with the date shown above, is the version in effect. If we make a material change, we will announce it on this site, and continued use of the site or services after the change means you accept the updated policy.

17. How to contact us

CEL Website Design LLC, 200 W Scenic Drive, North Little Rock, AR 72118. Email celwebsitedesign@gmail.com with any privacy question or request and we will respond within 30 days, or within any longer period the law allows.

If you are not satisfied with our response, you may have the right to complain to the privacy or consumer protection authority where you live.